Cancellation policy
A consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor their independent professional activity.
Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the goods. To exercise your right of cancellation, you must inform us (DEINHAMmer GmbH, Sand 9, A-4650 Lambach, T: +43 7242 911949, office@deinhammer.at) by means of a clear declaration (e.g. a letter sent by post or email) of your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, though this is not compulsory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of cancellation
If you cancel this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we are informed about your decision to cancel this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you communicate your cancellation of this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.
You bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Model cancellation form
(If you wish to cancel the contract, please complete this form and return it.)
– To DEINHAMMER GmbH, Sand 9, A-4650 Lambach, T: +43 7242 911949, office@deinhammer.at):
– I/We (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name(s) of the consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only if this form is notified on paper)
– Date
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(*) Delete as appropriate.
Exclusion or early expiry of the right of withdrawal
The right of cancellation does not apply to contracts
for the supply of goods that are not prefabricated and for the production of which an individual choice or decision by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
for the supply of goods which are liable to deteriorate or expire rapidly;
for the supply of alcoholic beverages whose price was agreed upon at the conclusion of the contract, but which can be delivered at the earliest 30 days after the conclusion of the contract, and whose actual value is dependent on fluctuations on the market over which the trader has no influence;
for the delivery of newspapers, periodicals or magazines, with the exception of subscription contracts.
The right of withdrawal expires prematurely in the case of contracts
for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
for the supply of goods if these have, after delivery, been inextricably mixed with other goods according to their nature;
for the delivery of audio or video recordings or computer software in a sealed pack if the seal has been removed after delivery.